Terrill, Craig
Market leadership strategies for service companies : creating growth, profits, and customer loyalty Craig Terrill and Arthur Middlebrooks - Chicago: NTC Business Books, 2001 - xvi, 268p.
Includes bibliography and index
eng
08442244103
Service industries-Marketidng-Management
658.8 / TEM
Market leadership strategies for service companies : creating growth, profits, and customer loyalty Craig Terrill and Arthur Middlebrooks - Chicago: NTC Business Books, 2001 - xvi, 268p.
Includes bibliography and index
eng
08442244103
Service industries-Marketidng-Management
658.8 / TEM