| 000 -LEADER |
|---|
| fixed length control field |
00592nam a2200169Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
08442244103 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8 |
| Item number |
TEM |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Terrill, Craig |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Market leadership strategies for service companies |
| Sub Title |
: creating growth, profits, and customer loyalty |
| Statement of responsibility, etc |
Craig Terrill and Arthur Middlebrooks |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
Chicago: |
| Name of publisher |
NTC Business Books, |
| Year of publication |
2001 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
xvi, 268p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes bibliography and index |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
eng |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Service industries-Marketidng-Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Middlebrooks, Arthur (jt. auth) |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |