TY  - GEN
AU  - McNeil
AU  - Beth, McNeil (jt.auth)
AU  - Denise J, Johnson (jt.auth)
TI  - Patron behavior  in libraries:  :a handbook of positive approaches to negative situations
SN  - 0838906621
U1  - 025.5 
PY  - 1996///
CY  - Chicago
PB  - American Library Association.
KW  - Libraries and readers-United States
N1  - Papercover; Includes bibliography and index
ER  -