Todaro, Julie <br/><br/>
Training library staff and volunteers to provide extraordinary customer service 
Julie Todaro and Mark L. Smith 
 - London:  Facet Publishing,  2006. 
 - viii, 160p. 
<br/><br/>Includes index 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>1856045994 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries-Customer services<br/>Library employees-training of.<br/>volunteer workersin libararies-of.
<br/><br/><label>Dewey Class. No.: </label>023.8  / TOT