TY  - BOOK
AU  - Ferguson, Jan
TI  - Perfect assertiveness: :all you need to get it right first time
SN  - 009-971051X
U1  - 158.2 
PY  - 1996///
CY  - London
PB  - Arrow Business books
KW  - Assertiveness (Psychology)
N1  - PB; Include bibliographies
ER  -