Hernon, Peter <br/><br/>
Assessing service quality  : satisfying the expectations of library customers 
Peter Hernon, , Ellen Altman and Robert E.  Dugan 
 - 3rd ed. 
 - London:  Facet Publishing,  2015. 
 - xiii, 218p. 
<br/><br/> PB 
<br/><br/><br/>Eng 
<br/><br/><label>ISBN: </label>9781783300594 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public service (Libraries)-Evaluation<br/>Public service (Libraries)-United States-Evaluation
<br/><br/><label>Dewey Class. No.: </label>025.5  / HEA