Payne, Sheila <br/><br/>
Grolier business library  delivering customer service:how to win a competitive edge through managing customer relationships successfully 

 - Hong Kong:  Grolier Internationsl Inc,  1999. 
 -  188p. 
<br/><br/> HB 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>0717297403 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services-Management
<br/><br/><label>Dewey Class. No.: </label>650.03  / PAG