TY  - BOOK
AU  - Payne, Sheila
TI  - Grolier business library: delivering customer service:how to win a competitive edge through managing customer relationships successfully
SN  - 0717297403
U1  - 650.03 
PY  - 1999///
CY  - Hong Kong
PB  - Grolier Internationsl Inc
KW  - Customer services-Management
N1  - HB
ER  -