Davis, Mark M. <br/><br/>
Managing services  using technology to create value 
Mark M. Davis and Janelle Heineke 
 - New York;  McGraw-Hill/ Irwin,  23. 
 -  xvii,443p 
<br/><br/> Includes index 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>0-07-246426-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations-Management
<br/><br/><label>Dewey Class. No.: </label>658  / DAM