Delong, Thomas <br/><br/>
Professional services  : text and cases 
Thomas Delong and Ashish Nanda 
 - New York;  McGraw Hill,  2003. 
 - xxxii, 538p 
<br/><br/> Includes index 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>0-07-255920-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-Management
<br/><br/><label>Dewey Class. No.: </label>658  / DEP