TY  - BOOK
AU  - Shafer, Scott M.
AU  - Meredith, Jack R. (jt. auth)
TI  - Operations management: : a process approach with spreadsheets
SN  - 047116545x
U1  - 658.4 
PY  - 1997///
CY  - New York
PB  - John Wiley and Sons
KW  - Operation management
KW  - Management
N1  - Includes bibliography and index
ER  -