El-Haik, Basem <br/><br/>
Service design for sex sigma  : a road map for excellence 
Basem El-Haik and David M. Roy 
 - New Jersey:  Jhon Wiley and Sons,  2005. 
 - xxi,424p 
<br/><br/> Includes references and index 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>0-471-68291-8 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / ELS