Oakland, John S. <br/><br/>
Total Quality Management  the route to improving performance 
John S. Oakland,  
 - 2nd 
 - Oxford:  Butterworth-Heinemann,  1999. 
 - x, 463p 
<br/><br/> Includes bibliography and index 
<br/><br/><br/>eng 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / OAT