Besterfield, Dale. H. <br/><br/>
Total quality management 
Dale H. Besterfield 
 - 3rd ed. 
 - New Delhi :  Pearson Prentice Hall,  2010. 
 - 652p 
<br/><br/><label>ISBN: </label>8177584127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BET