TY  - BOOK
AU  - Caponigro, Jeffrey R
TI  - The crisis counselor: : a step-by-step guide to managing a business crisis
SN  - 0-8092-2490-9
U1  - 658.4056 
PY  - 2000///
CY  - Chicago
PB  - Contemporary Books
KW  - Crisis management
N1  - Includes index
ER  -