Stapleton, James J. <br/><br/>
Executive's guide to knowledge management  : the last competitive advantage 
James J. Stapleton 
 - New Jersey:  John Wiley,  2003. 
 - ix,236p 
<br/><br/> Includes bibliographic references and index 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>0-471-22925-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.4038  / STE