TY  - BOOK
AU  - Stapleton, James J.
TI  - Executive's guide to knowledge management: : the last competitive advantage
SN  - 0-471-22925-3
U1  - 658.4038 
PY  - 2003///
CY  - New Jersey
PB  - John Wiley
KW  - Customer services
N1  - Includes bibliographic references and index
ER  -