Robinette, Scott <br/><br/>
Emotion marketing  the hallmark way of winning customers for life 
Scott Robinette and Claire Brand 
 - New York:  McGraw-Hill,  2001 
 -  xiii,247p. 
<br/><br/> HB 
<br/><br/>Includes index 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>0071364145 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.8  / ROE