Terrill, Craig <br/><br/>
Market leadership strategies for service companies  : creating growth, profits, and customer loyalty 
Craig Terrill and Arthur Middlebrooks 
 - Chicago:  NTC Business Books,  2001 
 - xvi, 268p. 
<br/><br/> Includes bibliography and index 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>08442244103 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-Marketidng-Management
<br/><br/><label>Dewey Class. No.: </label>658.8  / TEM