TY  - BOOK
AU  - Terrill, Craig
AU  - Middlebrooks, Arthur (jt. auth)
TI  - Market leadership strategies for service companies: : creating growth, profits, and customer loyalty
SN  - 08442244103
U1  - 658.8 
PY  - 2001///
CY  - Chicago
PB  - NTC Business Books
KW  - Service industries-Marketidng-Management
N1  - Includes bibliography and index
ER  -