Besterfield, Dale. H. <br/><br/>
Total quality management 
Dale H. Besterfield 
 - 3rd ed 
 - New Delhi :  Pearson Prentice Hall  2010 
 - 652p 
<br/><br/><label>ISBN: </label>8177584127 
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BET