Thompson, Harvey <br/><br/>
The customer centered enterprise  : how IBM and other world-class companies achieve extraordinary results by putting customers first 
Harvey Thompson 
 - New York:  McGraw-Hill,  2000 
 - xv, 247p. 
<br/><br/> Includes index 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>0071352104 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Success in business<br/>Customer services <br/>Customer relations <br/>International business mechanies corporation customer service 
<br/><br/><label>Dewey Class. No.: </label>658.812  / THC