TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - The Management and control of quality
SN  - 0324000456
U1  - 658.562 
PY  - 1999///
CY  - Ohio
PB  - South-Western College Publishing
KW  - Total quality management
N1  - Includes bibliography and index
ER  -