Gronroos,Christian <br/><br/>
Service management and marketing,  : customer management in service competition 
Gronroos Christian. 
 - 3rd 
 - Chichester :  John wiley,  2007. 
 - x, 483p. 
<br/><br/> Include index 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>0470028629 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.8  / GRS