Sadgrove, Kit <br/><br/>
Making TQM work 
Kit Sadgrove 
 - London:  Kogan Page,  1995. 
 -  123p 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>0749415215 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.8  / SAM