Total quality management 
Dale H. Besterfield [et.al] 
 - 2nd ed. 
 - Delhi:  Pearson Education Asia,  2002. 
 -  x, 533p. 
<br/><br/> Includes index 
<br/><br/><br/>eng 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / TOT