Donoghue, Karen <br/><br/>
Built for use:  driving profitability through the user experience 
Karen Donoghue 
 - New York:  McGraw-Hill,  2002. 
 - xxvi,262p. 
<br/><br/><label>ISBN: </label>0071383042 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services -Management<br/>Customer satisfaction<br/>Strategic planning<br/>Customer relations-Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / DOB