Fitzsimmons, James A. <br/><br/>
Service management  : operations, stately, information technology 
James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi 
 - 8th ed. 
 - New York:  McGraw Hill,  2014. 
 - xviii,524p. 
<br/><br/><label>ISBN: </label>9780078024078 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-Management
<br/><br/><label>Dewey Class. No.: </label>658  / FIS