Isoherranen, Ville <br/><br/>
Customer-driven strategy 
Ville Isoherranen, Pekka Kess, et al. 
 - n.p.:  Koros Press Limited,  2016. 
 - 257p. 
<br/><br/><br/>Eng 
<br/><br/><label>ISBN: </label>9781785690754 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Strategic planning<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.812  / CUS