TY  - BOOK
AU  - Isoherranen, Ville
AU  - Kess, Pekka (jt. auth)
TI  - Customer-driven strategy
SN  - 9781785690754
U1  - 658.812 
PY  - 2016///
CY  - n.p.
PB  - Koros Press Limited
KW  - Customer services
KW  - Strategic planning
KW  - Total quality management
ER  -