Besterfield, Dala H. <br/><br/>
Total quality management (TQM) 
Dala H. Besterfield,Carol Besterfield-Michna and Glen H.Besterfield 
 - Malaysia:  Pearson,  2019. 
 - xxi, 622p. 
<br/><br/> PB 
<br/><br/><br/>Eng 
<br/><br/><label>ISBN: </label>9789673498390 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BET