TY  - BOOK
AU  - Besterfield, Dala H.
AU  - Besterfield, Dala H.(jt. auth)
AU  - Besterfield-Michna, Carol (jt. auth)
AU  - Besterfield, Glen H.(jt. auth)
TI  - Total quality management (TQM)
SN  - 9789673498390
U1  - 658.4013 
PY  - 2019///
CY  - Malaysia
PB  - Pearson
KW  - Total quality management
N1  - PB
ER  -