TY  - BOOK
AU  - Arnold, John D.
TI  - When the sparks fly: resolving conflicts in your organization
SN  - 0-07-002567-3
U1  - 658.4 
PY  - 1993///
CY  - New York
PB  - McGraw-Hill
KW  - Conflict management
N1  - includes index
ER  -