Jain, Naveen Chand <br/><br/>
Encyclopedia of customer relationship management 
Naveen  Chand Jain 
 - Delhi:  A.I.T.B.S.  publishers, India,  2008. 
 - 409p. 
<br/><br/> HB 
<br/><br/><br/>Eng 
<br/><br/><label>ISBN: </label>8174733726 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management-Encyclopedia
<br/><br/><label>Dewey Class. No.: </label>658.03  / ENC