The handbook of communication skills 
edited by Owen Hargie 
 - London:  Routledge,   2006. 
 - x, 586p. 
<br/><br/><label>ISBN: </label>9780415359112 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication<br/>Communication-Psychological aspects<br/>Interviewing
<br/><br/><label>Dewey Class. No.: </label>302  / HAN