| 000 | 00393nam a2200157Ia 4500 | ||
|---|---|---|---|
| 020 | _a0-7506-4367-6 | ||
| 082 |
_a658.8 _bWOC |
||
| 100 |
_aWood, Gill _9125017 |
||
| 245 |
_aCustomer communications 1999-2000 _cGill Wood |
||
| 260 |
_aOxford: _bButterworth-Heinemann, _c1999. |
||
| 300 | _bxiii,199p | ||
| 500 | _aincludes index | ||
| 546 | _aeng | ||
| 650 |
_aMarketing _9125018 |
||
| 942 | _cBK | ||
| 999 |
_c15400 _d15400 |
||