| 000 | 00476nam a22001577a 4500 | ||
|---|---|---|---|
| 020 | _a978366255380 | ||
| 082 |
_a658.8121 _bKUC |
||
| 100 |
_aKumar, V _998808 |
||
| 245 |
_aCostumer relationship management _b: Concept, strategy, and tools _cV Kumar and Werner Reinartz |
||
| 250 | _a3rd. ed | ||
| 260 |
_aBerlin: _bSpringer, _c2018. |
||
| 300 | _a411p. | ||
| 650 |
_aCustomer relations - Management _9116085 |
||
| 700 |
_aWerner Reinartz (jt.auth) _9212729 |
||
| 942 | _cBK | ||
| 999 |
_c154596 _d154596 |
||