| 000 | 00540nam a22001697a 4500 | ||
|---|---|---|---|
| 020 | _a0071383042 | ||
| 082 |
_a658.812 _bDOB |
||
| 100 |
_aDonoghue, Karen _9224992 |
||
| 245 |
_aBuilt for use: _bdriving profitability through the user experience _cKaren Donoghue |
||
| 260 |
_aNew York: _bMcGraw-Hill, _c2002. |
||
| 300 | _axxvi,262p. | ||
| 650 |
_aCustomer services -Management _931655 |
||
| 650 |
_aCustomer satisfaction _9124357 |
||
| 650 |
_aStrategic planning _9224993 |
||
| 650 |
_aCustomer relations-Management _9116085 |
||
| 942 | _cBK | ||
| 999 |
_c155605 _d155605 |
||