000			00653nam a22001937a 4500
020			_a9780078112102
082			_a658.8 _bZES
100			_aZeithaml, Valarie A. _9227697
245			_aServices marketing _b: integrating customer focus across the firm _cValarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler
250			_a7th ed.
260			_aNew York: _bMcGraw Hill, _c2018.
300			_axxviii,514p.
650			_aService industries-Marketing _9227698
650			_aCustomer services _9227699
650			_aMarketing _9227700
700			_aBitner, Mary Jo. (jt.auth.) _9227701
700			_aGremler, Dwayne D. (jt.auth.) _9227702
942			_cBK
999			_c156326 _d156326