| 000 | 00474nam a22001577a 4500 | ||
|---|---|---|---|
| 020 | _a9781138498259 | ||
| 082 |
_a658.812 _bBUC |
||
| 100 |
_aButtle, Francis _9227838 |
||
| 245 |
_aCustomer relationship management _b: concepts and technologies _cFrancis Buttle and Stan Maklan |
||
| 250 | _a4th ed. | ||
| 260 |
_aLondon: _bRoutledge, _c2019. |
||
| 300 | _axxiii,444p. | ||
| 650 |
_aCustomer relations-Management _9116085 |
||
| 700 |
_aMaklan, Stan _9227839 |
||
| 942 |
_cBK _01 |
||
| 999 |
_c156365 _d156365 |
||