| 000 | 00523nam a22001817a 4500 | ||
|---|---|---|---|
| 020 | _a9781680942293 | ||
| 082 |
_a658.812 _bCUS |
||
| 245 |
_aCustomer retention _cEdited by Liam Babicka and Wout Barenberg |
||
| 260 |
_aNew York: _bArcler Press, _c2016. |
||
| 300 | _ax, 285 p. | ||
| 546 | _aEng | ||
| 650 |
_aCustom satisfaction _9231233 |
||
| 650 |
_aCustom relations _9231234 |
||
| 650 |
_aCustom services _9231235 |
||
| 700 |
_aBabicka, Liam (ed.) _9231236 |
||
| 700 |
_aBarenberg, Wout (ed.) _9231237 |
||
| 942 | _cBK | ||
| 999 |
_c157075 _d157075 |
||