| 000 | 00532nam a22001817a 4500 | ||
|---|---|---|---|
| 020 | _a9781785690754 | ||
| 082 |
_a658.812 _bCUS |
||
| 100 |
_aIsoherranen, Ville _9231941 |
||
| 245 |
_aCustomer-driven strategy _cVille Isoherranen, Pekka Kess, et al. |
||
| 260 |
_an.p.: _bKoros Press Limited, _c2016. |
||
| 300 | _a257p. | ||
| 546 | _aEng | ||
| 650 |
_aCustomer services _9231942 |
||
| 650 |
_aStrategic planning _9231943 |
||
| 650 |
_aTotal quality management _9231944 |
||
| 700 |
_aKess, Pekka (jt. auth) _9231945 |
||
| 942 | _cBK | ||
| 999 |
_c157266 _d157266 |
||