| 000 | 00608nam a22001817a 4500 | ||
|---|---|---|---|
| 020 | _a9780078024078 | ||
| 082 |
_a658 _bFIS |
||
| 100 |
_aFitzsimmons, James A. _9232069 |
||
| 245 |
_aService management _b: operations, strategy, information technology _cJames A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev Bordoloi |
||
| 250 | _a8th ed. | ||
| 260 |
_aNew York: _bMcGraw-Hill, _c2014. |
||
| 300 | _axviii, 524p. | ||
| 546 | _aEng | ||
| 650 |
_aService industries-Management _9232070 |
||
| 700 |
_aFitzsimmons, Mona J. (jt. auth) _9232071 |
||
| 700 |
_aBordoloi, Sanjeev (jt. auth) _9232072 |
||
| 942 | _cBK | ||
| 999 |
_c157301 _d157301 |
||