| 000 | 00604nam a22002057a 4500 | ||
|---|---|---|---|
| 020 | _a9781285429786 | ||
| 082 |
_a658.8 _bHOS |
||
| 100 |
_aHoffman, K. Douglas _9275567 |
||
| 245 |
_aServices marketing _b: concepts, strategies, & cases _cK. Douglas Hoffman and John E.G. Bateson |
||
| 250 | _a5th ed. | ||
| 260 |
_aAustralia: _bCengage Learning, _c2017. |
||
| 300 | _ax, 458p. | ||
| 500 | _aHB | ||
| 546 | _aEng | ||
| 650 |
_a Service industries--Marketing _9275568 |
||
| 650 |
_aDienstleistung _9275569 |
||
| 650 |
_aMarketing _9275570 |
||
| 700 |
_a Bateson, John E. G. _9275571 |
||
| 942 | _cBK | ||
| 999 |
_c160485 _d160484 |
||