| 000 | 00592nam a2200169Ia 4500 | ||
|---|---|---|---|
| 020 | _a08442244103 | ||
| 082 |
_a658.8 _bTEM |
||
| 100 |
_aTerrill, Craig _9124706 |
||
| 245 |
_aMarket leadership strategies for service companies _b: creating growth, profits, and customer loyalty _cCraig Terrill and Arthur Middlebrooks |
||
| 260 |
_aChicago: _bNTC Business Books, _c2001 |
||
| 300 | _axvi, 268p. | ||
| 500 | _aIncludes bibliography and index | ||
| 546 | _aeng | ||
| 650 |
_aService industries-Marketidng-Management _9124707 |
||
| 700 |
_aMiddlebrooks, Arthur (jt. auth) _9124708 |
||
| 942 | _cBK | ||
| 999 |
_c17901 _d17901 |
||