000			00320 a2200133 4500
020			_a0-86735-200-0
082			_a650.05 _bSER
100			_aHARVARD _998678
245			_aService Management
260			_aHarvard: _bHarvard College, _c1979.
300			_a124p.
650			_aClassification and strategy _9111778
942			_cBK
999			_c2374 _d2374