| 000 | 00521nam a2200181Ia 4500 | ||
|---|---|---|---|
| 020 | _a0071364145 | ||
| 082 |
_a658.8 _bROE |
||
| 100 |
_aRobinette, Scott _9124356 |
||
| 245 |
_aEmotion marketing _bthe hallmark way of winning customers for life _cScott Robinette and Claire Brand |
||
| 260 |
_aNew York: _bMcGraw-Hill, _c2001 |
||
| 300 | _bxiii,247p. | ||
| 500 | _aHB | ||
| 504 | _aIncludes index | ||
| 546 | _aeng | ||
| 650 |
_aCustomer satisfaction _9124357 |
||
| 700 |
_aBrand, claire (jt.aut) _9124358 |
||
| 942 | _cBK | ||
| 999 |
_c27122 _d27122 |
||