| 000 | 00495nam a2200169Ia 4500 | ||
|---|---|---|---|
| 020 | _a0-07-246426-7 | ||
| 082 |
_a658 _bDAM |
||
| 100 |
_aDavis, Mark M. _9116084 |
||
| 245 |
_aManaging services _busing technology to create value _cMark M. Davis and Janelle Heineke |
||
| 260 |
_aNew York; _bMcGraw-Hill/ Irwin, _c23. |
||
| 300 | _bxvii,443p | ||
| 500 | _aIncludes index | ||
| 546 | _aeng | ||
| 650 |
_aCustomer relations-Management _9116085 |
||
| 700 |
_aHeineke, Janelle _9116086 |
||
| 942 | _cBK | ||
| 999 |
_c31026 _d31026 |
||