000			00678nam a2200193Ia 4500
020			_a0071352104
082			_a658.812 _bTHC
100			_aThompson, Harvey _9160079
245			_aThe customer centered enterprise _b: how IBM and other world-class companies achieve extraordinary results by putting customers first _cHarvey Thompson
260			_aNew York: _bMcGraw-Hill, _c2000
300			_axv, 247p.
500			_aIncludes index
546			_aeng
650			_aSuccess in business _9160080
650			_aCustomer services _9160081
650			_aCustomer relations _9116085
650			_aInternational business mechanies corporation customer service _9160082
942			_cBK
999			_c31211 _d31211