| 000 | 00574 a2200169 4500 | ||
|---|---|---|---|
| 020 | _a1856046265 | ||
| 020 | _a9781856046268 | ||
| 082 |
_a025.1 _bKOV |
||
| 100 | 1 |
_aKovacs, Diane K _96752 |
|
| 245 | 1 | 4 |
_aThe virtual reference handbook _b : interview and information delivery techniques for the chat and e-mail environments _cDiane K. Kovacs |
| 260 |
_aLondon : _bFacet Publishing, _c2007 |
||
| 300 | _a152 p. | ||
| 500 | _aPB | ||
| 650 | 4 |
_aSmall libraries-Administration-Handbooks, manuals, etc. _96753 |
|
| 650 | 4 |
_aElectronic reference services _9244454 |
|
| 942 | _cREF | ||
| 999 |
_c47714 _d47714 |
||